Privacy Policy

Welcome to Lease at Ease (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, communicate with us, or use our corporate housing services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.

1. Information We Collect

We collect information in several ways to provide and improve our housing solutions:

a. Information You Provide to Us

Account and Booking Details: Name, company name, email address, phone number, mailing address, and payment information.

Communications: Any messages, inquiries, or feedback you send us via forms, email, or chat.

Verification and Identification: For compliance or leasing purposes, we may collect IDs, proof of employment, or company authorizations.

b. Information We Automatically Collect

When you visit our website, we may automatically collect:

Usage Data: IP address, browser type, device identifiers, pages visited, time spent, and referring/exit URLs.

Cookies & Tracking: Cookies, pixels, and analytics tools (e.g., Google Analytics) to understand usage patterns and improve the user experience.

Location Data: General location derived from your IP address for language and regional content optimization.

c. Information from Third Parties

We may receive information from:

Corporate Clients or Partners when bookings are made on behalf of employees.

Payment Processors to confirm successful transactions.

Background Verification Services (if required for tenancy or security compliance).

2. How We Use Your Information

We use your personal data to:

Provide, manage, and improve our corporate housing solutions.

Process reservations, payments, and account management.

Communicate with you about bookings, inquiries, and updates.

Customize website content and marketing materials.

Verify your identity or eligibility for certain housing arrangements.

Comply with applicable laws, regulations, and legal obligations.

Prevent fraud, misuse, or unauthorized access to our systems.

We may also aggregate or anonymize data for analytics and service improvements — this data cannot identify you personally.

3. Legal Basis for Processing (for Canadian and International Users)

Depending on your location, we rely on one or more of the following legal bases:

Consent: When you provide consent (e.g., subscribing to a newsletter).

Contractual Necessity: To perform a contract or booking request.

Legitimate Interests: To improve our offerings and communicate relevant information.

Legal Compliance: To meet obligations under applicable housing or financial regulations.

4. How We Share Your Information

We do not sell your personal information. We may share data with:

Service Providers and Vendors: Hosting, payment, maintenance, and analytics partners bound by confidentiality.

Corporate Clients: When bookings are made on behalf of their employees.

Government or Legal Authorities: When required by law, regulation, or legal process.

Business Transfers: If our company merges, acquires, or sells assets, your data may be part of that transaction (we’ll notify you in advance).

5. Data Retention

We retain personal data only as long as necessary to:

Fulfill the purposes outlined in this policy;

Meet legal, accounting, or reporting obligations; or

Resolve disputes and enforce agreements.

Once data is no longer needed, it is securely deleted or anonymized.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Maintain session information;

Analyze site performance;

Personalize content; and

Deliver targeted advertising.

You can manage or disable cookies in your browser settings. Some features of the site may not function properly without them.

7. Data Security

We implement administrative, technical, and physical safeguards to protect your data from loss, misuse, or unauthorized access. These include:

Secure encryption for payments and communications (HTTPS);

Access controls for sensitive data; and

Regular monitoring and cybersecurity audits.

However, no system is entirely foolproof, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access and obtain a copy of your personal information;

Request correction or deletion of your data;

Withdraw consent at any time (where applicable);

Object to or restrict certain data processing;

Request data portability to another provider.

To exercise these rights, contact us at [email protected]

9. International Data Transfers

If you are located outside Canada, your information may be transferred and processed in Canada or other countries. We ensure appropriate safeguards are in place to protect your information in compliance with applicable laws.

10. Third-Party Links

Our website may contain links to third-party sites (e.g., payment processors, housing partners). We are not responsible for their privacy practices. Please review their privacy policies before providing any personal data.

11. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If we become aware of such data, we will delete it promptly.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated date. Significant changes will be communicated directly to users where required.

13. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact:

Lease at Ease
Email: [email protected]
Address: 2000 Thurston Drive
Website: https://leaseatease.ca

Would you like me to adapt this specifically for Canadian PIPEDA compliance (which applies to most corporate housing businesses in Canada)? That version would include required clauses about data storage, consent handling, and access rights.